Terms and Conditions

Welcome to our Ramoji Resort & Restaurant! These terms and conditions outline the rules and guidelines for using our facilities for your events. By reserving or using our space, you agree to comply with these terms to ensure a smooth and enjoyable experience for you and your guests. Please read them carefully before using our services.

Hotel

1. Check-In Time: You can check in starting at 2:00 PM.
2. Check-Out Time: Please check out by 12:00 noon.
3. Room Key: Keep your room key safe. You will be charged for any damage or loss.
4. Cleanliness: Please keep the hotel clean. Don’t hang anything on the walls.
5. Pets and Plants: No pets or plants are allowed in the hotel.
6. Food and Drinks: You can’t bring food or drinks outside into the hotel.
7. Personal Belongings: Take care of your belongings. We are not responsible for any loss or damage.
8. Prohibited Items: Don’t bring dangerous or explosive items into your room.
9. Storage Restrictions: No heavy or inappropriate items should be in the room.
10. Lost Items: If you leave behind items for more than 60 days, we may dispose of them.
11. Behaviour: No gambling or illegal activities are allowed.
12. Noise: Please keep quiet in the hotel.
13. Hanging Items: Don’t hang clothes or other items outside the windows.
14. Visitors: No visitors are allowed in the hotel after 10:00 PM.
15. Room Changes: You can’t change your room without permission from the Front Desk.
16. Damage Responsibility: You are responsible for any damage to furniture or facilities in your room.
17. Incidental Charges: Pay any extra charges, like phone bills, right away.
18. Electric Appliances: Turn off all electric appliances when you leave your room.
19. Window Safety: For safety, windows cannot be opened.
20. No Smoking: Smoking is not allowed in the hotel, except in designated areas.
21. Appliance Restrictions: Don’t bring your own electric appliances into the room without permission.
22. Cooking: Cooking or using fire in the room is not allowed.
23. Emergency Services: For hospital or ambulance help, contact the Front Desk.
24. Room Checks: Staff may check your room from time to time.
25. Souvenirs: Don’t take items from the room as souvenirs; it will be charged to your bill.
26. Misconduct: If you disturb others, management can ask you to leave.
27. Changes to Rules: Management can change these rules at any time without notice. For questions, ask at the Front Desk.
28. General Practices: For anything not covered here, we follow standard hotel practices in Jharkhand.

Restaurant

1. Reservation Booking: You can book your stay or table online, by phone, or in person.
2. Payment: Full payment is required to confirm your reservation.
3. Cancellation Policy: Cancel at least 48 hours in advance to avoid charges.
4. Cleanliness: Please keep the resort clean. No items should be hung on the walls.
5. Pets: Pets are not allowed on the premises.
6. Food and Beverages: Outside food and drinks are not permitted.
7. Personal Belongings: Take care of your belongings. We are not responsible for any lost or stolen items.
8. Prohibited Items: Do not bring dangerous or illegal items to the resort.
9. Lost and Found: Unclaimed items will be held for 30 days before disposal.
10. Behaviour: No gambling or illegal activities allowed on the premises.
11. Noise Levels: Please keep noise to a minimum to respect other guests.
12. Damage Responsibility: You are responsible for any damage to furnishings or facilities.
13. No Smoking: Smoking is not allowed inside the resort. Please use designated areas.
14. Emergency Help: For hospital or ambulance services, please contact the Front Desk.
15. Misconduct: Management reserves the right to ask guests to leave for inappropriate behaviour.
16. Policy Changes: These terms can be updated at any time without notice. For questions, please ask at the Front Desk.
17. General Practices: We follow standard hospitality practices for any unaddressed issues.

Banquet Hall

1. Reservation Booking: Book your banquet hall in advance, either online, by phone, or in person.
2. Payment Terms: A deposit is required to secure your booking. Full payment is due before the event.
3. Cancellation Policy: Cancel at least 14 days before the event to receive a full refund of your deposit.
4. Event Timing: Events can be scheduled from 10:00 AM to 11:00 PM. Please adhere to this schedule.
5. Setup and Cleanup: You may access the hall 2 hours before your event for setup. Cleanup should be completed by the end time.
6. Guest Count: Provide an estimated guest count at the time of booking and confirm it 72 hours before the event.
7. Catering Policy: All food and beverages must be provided by our in-house catering service. Outside catering is not permitted.
8. Decorations: Decorations are allowed but must be approved by management. No items can be attached to walls or ceilings.
9. Audio/Visual Equipment: Basic A/V equipment is available. Any additional equipment must be arranged in advance.
10. Alcohol Policy: Alcohol can only be served by our licensed staff. A bar service fee may apply.
11. Noise Levels: Please keep noise levels reasonable to avoid disturbing other guests.
12. Parking: Parking is available for guests. Please follow all posted signs and regulations.
13. Insurance and Liability: The organizer is responsible for any damage to the property. Insurance is recommended for large events.
14. Prohibited Items: No illegal substances, explosives, or flammable materials are allowed.
15. Security: Management reserves the right to monitor events and may require security for larger gatherings.
16. Lost and Found: The venue is not responsible for any lost or stolen items during the event.
17. Emergency Procedures: Please familiarize yourself with emergency exits and procedures upon arrival.
18. Misconduct: Management reserves the right to terminate the event if any guest behaves inappropriately.
19. Policy Changes: These terms can be updated at any time without prior notice. For questions, ask the management.
20. General Practices: We adhere to standard industry practices for any issues not specifically covered.

We appreciate your understanding and cooperation in following these terms and conditions. Our goal is to provide you with an exceptional event experience at Ramoji Resort & Restaurant. If you have any questions or need further clarification, please do not hesitate to contact our management team. Thank you for choosing us for your special occasion!